Clients’ perception of antenatal care services in a tertiary hospital in North Eastern Nigeria
DOI:
https://doi.org/10.18203/2320-1770.ijrcog20174397Keywords:
Clients’ perception, Patient satisfaction, Quality of care, Tertiary hospitalAbstract
Background: The study determined and documented the level of satisfaction and quality of care of patients attending the antenatal clinic of University of Maiduguri Teaching Hospital. It was a cross sectional study.
Methods: Using an interviewer administered questionnaire whose contents were synthesized from validated Patient Satisfaction Questionnaire III (PSQ III), information on clients’ satisfaction was obtained from 274 women attending antenatal care clinic. Data were entered in to the IBM SPSS software, and analysed. Some variables were reduced to binomial scale with two categories in order to ease the process of logistic regression. P value <0.05 at 95% confidence interval was considered significant.
Results: The study showed an excellent level of satisfaction of clients with services obtained from our facility. Majority of respondents, 99 (36.1%) were aged of 20-24 years, with most of them having education above primary school level- 99 (36.1%). Although most of the clients, 158 (57.7%) were unskilled, majority of the clients’ husbands, 136 (49.6%) were middle level workers. However, logistic regression of all the significant determinants of patients’ overall satisfaction of quality of ANC services- clients’ occupation, educational status, enjoying full medical services, having enough time with doctors and access to hospital, good registration process and effective ANC laboratory, showed that none of the factors was a predictor of clients’ satisfaction.
Conclusions: Periodic patient satisfaction survey should be institutionalized to provide feedback for continuous quality improvement.
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